Refund policy

RSW — Roofers Supply Warehouse Refund & Return Policy

We want customers to receive the correct roofing materials in good condition. Please inspect your order promptly after delivery, shipment, or pickup.

Returns

Returns may be accepted within 30 days of delivery or pickup if the item is:

Unused
Unopened
In its original packaging
In resalable condition
Accompanied by proof of purchase

Before returning any product, please contact RSW for return authorization and instructions.

Customers are responsible for return shipping costs unless the product was damaged, defective, or supplied incorrectly by RSW.

Non-Returnable Items

The following items are generally not eligible for return:

Opened or partially used products
Installed or used materials
Damaged products resulting from jobsite handling, storage, weather exposure, or customer transportation
Special-order products
Custom orders
Pallet or bulk orders specifically sourced for a customer
Clearance or final-sale merchandise
Products that are no longer in resalable condition

RSW reserves the right to decline a return if the product does not meet the conditions above.

Damaged, Defective, or Incorrect Orders

Please inspect materials when they arrive.

If an order is damaged, defective, missing items, or incorrect, contact RSW as soon as possible and provide:

Order number
Description of the issue
Photos of the product and packaging when applicable

Do not install or use damaged or incorrect materials before contacting us.

We will review the issue and determine the appropriate resolution, which may include replacement, refund, credit, or another solution.

Bulk and Contractor Orders

Bulk, pallet, special-order, and contractor-priced purchases may have different return terms depending on the product and supplier.

Any special return conditions will be communicated before or at the time the order is finalized.

Refunds

Approved refunds will be issued to the original payment method when possible.

Bank processing times may vary after a refund has been issued.

Shipping, delivery, freight, and other fulfillment charges are generally non-refundable unless the return resulted from an RSW error.

Order Cancellations

Contact RSW immediately if you need to cancel an order.

Orders that have already shipped, been staged for delivery, transferred, special ordered, or prepared for pickup may not be eligible for cancellation.