Shipping policy

RSW — Roofers Supply Warehouse Shipping & Delivery Policy

RSW offers shipping, pickup, and local delivery options depending on the product, order size, destination, and availability.

Eligible products may be shipped within the United States.

Current checkout options may include:

Delivery estimates begin after an order has been processed and are not guaranteed.

Carrier delays, weather, product availability, holidays, and other conditions outside RSW's control may affect delivery times.

Shipping charges are calculated or displayed during checkout.

Large, oversized, heavy, bulk, or palletized orders may require a custom freight quote instead of normal parcel shipping.

RSW may contact the customer before fulfillment if an order requires special freight arrangements.

Local delivery is available for eligible orders within RSW's established delivery area.

Current local-delivery terms may include:

Availability depends on the delivery address, order size, product availability, and scheduling.

Local delivery is not guaranteed to every address within the geographic radius.

After checkout, RSW may contact the customer to coordinate the delivery date, delivery location, access instructions, and other jobsite details.

Requested delivery dates are subject to confirmation.

Customers are responsible for providing an accessible and safe location for unloading.

For deliveries to jobsites, customers should provide accurate instructions regarding:

RSW is not responsible for delays caused by inaccurate or incomplete delivery information.

Pickup may be available for eligible orders.

Customers should wait until RSW confirms that the order is ready before arriving for pickup.

Customers are responsible for securing and transporting materials safely after pickup.

Large contractor, pallet, and multi-crew orders may require custom fulfillment arrangements.

Contact RSW through the Bulk Orders page for contractor pricing, freight, or large-order delivery options.

If your shipment is lost or arrives damaged, contact RSW promptly with your order number and photos when applicable.

RSW will work with the carrier and customer to determine the appropriate resolution.

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